This project is read-only.

Current Release: 1.4.2.161

Overview

AdvTicket, "Asp.Net Mvc" based new generation Help Desk, Ticket Tracker, Bug Tracking solution. Our Helpdesk solution consists of three panels. Admin Panel, Staff Panel, EndUser (Customer) Panel. All Panels are designed to user-friendly.  

Also we have robust mail parser solution.


Admin Panel

You can change any configuration via admin panel.

Admin Panel

 

Staff Panel

Staff Panel using "Office Ribbon Bar" style, you can easily manage all tickets. 

 The screenshot of below is "Staff Panel (Deutsch language)".

Staff Panel

 

End User (Customer) Panel

Your customer can create, view or reply ticket.  Can also change priority or status of ticket. View knowledgebase articles and news.

The screenshot of below is "Support Panel (Español Language)".

Customer Panel

 

Robust Mail Parser

Parser reads email messages and automaticly converts to tickets. Supports POP3, POP3 SSL, IMAP, IMAP SSL /TLS protocols. 

"Mail Parser Url" automaticly must run as windows schedule.

Url => /staff/MailParser/

Robust Mail Parser

 

Video Tutorials

 

Requirements

  • Sql Server 2008 R2 (Full, Express) Edition or Higher
  • .Net Framework 4.0
  • Asp.Net Mvc 3
  • IIS 7 or higher (Classic Pipeline)

 

In this version, one user free for all AdvTicket features.

(Only can logon with "advsa" user,  you can change "name", "surname" and other informations. Logon password => "1" )

 

Installations

  • Change database access password in all web.config files. (root, admin, staff directories)
  • Restore all database backups (in DatabaseBackup folder) to mssql server.
  • Create IIS Site and application pool and convert admin and staff folder to Virtual Directory.

If a problem occurs please create ticket via our Support Center. (Please enter subject = "Free Version")

 

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Last edited May 10, 2013 at 5:49 PM by darkslordd, version 37